Senfeng-style Service

Senfeng insists on regarding product quality and service as its lifeblood and always drives itself by the voice of customers. All Senfeng’s hope is to provide users worldwide with unique service beyond expectation and occupation standards.

724365 Style Service

Online and offline service available

Senfeng Cloud System

Overall coordination by self-developed cloud system

Full-cycle Solutions

Service throughout pre-sales, in-sales and after-sales process

Free Training

Training of theory, practice, common faults, knotty faults, operating precautions, etc.

Local Service Centers

USA, Germany, Pakistan, UAE, India, Vietnam, Jordan

Global Coverage

All over 100+ countries and regions

Basic Service

01

Install New Machines
On-site installation or offer online guidance
02

Repair Machines
Dispatch for repair and offer accessories (except for quick-wear parts) for free within 2-year warranty period
03

Purchase, Repair and Change Accessories
Ship by proper logistics as soon as possible
04

Relocate Machines
Charge at out-of-warranty repair standards
05

Serve Out-of-warranty Machines
Charge according to local economic development level

Service for Free

Solutions Customization

Know users’ demands well and only recommend the most proper models
Free Proofing

Make free proofing by the recommended model and post home as required
Free Price Quotation

Compare prices of several models and choose the best one
Visit Manufacturing Factories in Person

Warm service from receptionists to visit exhibition halls, workshops and so on

Special For Big Customers

01

Priority in delivery

02

10% off while paying quick-wear parts and labor service

03

Exclusive online chat groups

04

Repair and maintenance costs relief at fixed quota each year

Explore More Services

01

Value-added Service

Further extension of warranty period Upgrade hardware and software at odd intervals Non-scheduled crazy big sales Regular return visits

02

Service Overdue Supervision

Strictly-regulated problem handling deadline Well-specified problem handling procedures Monitor and urge installation and maintenance overdue

03

Knowledge Center

Answer FAQ before and after sales One-stop machine know-how database Laser-related knowledge popularization

04

Suggestions and Complaints

Highly value and properly deal with complains from all customers within time limit